Returns & Exchanges | StyleAddict
Download your returns form here
Returns & Exchanges
"Website" refers to https://www.styleaddict.com.au/
"Returns" means item/s returned back to StyleAddict for a refund, exchange or e-gift card
"Business day" means any weekday other than public holidays
"Currencies" will be in AUD(Australian Dollar) unless otherwise specified
- Damages, flaws and/or other imperfections not otherwise shown on product photos that have occurred before receiving item/s
- Manufacturing defects
- Signs of misuse/mistreatment will be assessed for and will not be considered as Faulty Item/s
"Sale Items" means any:
- Item/s selected from 'Sale' page of website
- Item/s purchased within starting and ending date of any 'Sale' promotion period
The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through a traceable mailing system, as any returned items that are not received by StyleAddict will not be issued a refund/exchange.
- The following returns criteria will be assessed and at StyleAddicts' sole discretion returns will be denied if all requirements are not met.
You will be notified that your item/s cannot be returned via email and will be shipped back to you.
- Items must be returned inline with our return & exchanges policies and within 14 days of receiving your order. Any returns received after the 14 day period or found to have not met the following criteria may be charged a late fee of $10.00 which will be deducted from your refund/store credit amount if applicable OR returned back to you.
Items must be returned in the following conditions to meet our returns criteria:
- Original packaging including all tags (as you received it)
- Unworn (no perfume, no make-up stains and/or other signs of wear)
- Unwashed and/or Unsoiled
- Undamaged and/or Repaired
Unfortunately, due to health and hygiene reasons we cannot issue returns on items from the following categories:
- Undergarments (underwear and bodysuits)
Exchanges are accepted by the way of return. Along with returning your item/s and invoice you must also complete the returns form. Once your return has been approved and processed you will be issued with a e-store credit which will be sent to you via your email address linked to your order. When you receive your e-store credit you will be able to purchase the correct desired item/s.
Please allow 5 -7 business days for your refund to be approved and processed from the date that StyleAddict receives your return.
Once StyleAddict has approved and processed your refund or exchange you will be notified via email to your account/order email address.
Refunds can only be issued back to the credit card, PayPal or AfterPay account that the payment had originally come from.
Please contact us at email@example.com with supporting pictures so we can determine the next course of action. If items are deemed faulty you will be contacted with further instructions on how to return your item with no cost to you.
Unfortunately, we don’t accept returns on sale items. Please select your sale items carefully to avoid disappointment. Please refer to 'Definitions - Sale Items'