Returns & Exchanges
Download your returns form here
Returns Policies & Criteria
The follow returns criteria will be assessed and at StyleAddict’s sole discretion returns will be denied if all requirements are not met. You will be notified that your item/s can’t be returned via email.
Items must be returned within 14days of receiving your order. Any returns received after the 14day period may be charged a late fee which will be deducted from your refund amount if applicable.
The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through a traceable mailing system, as any returned items that are not received by us will not be issued a refund/exchange.
Items must be returned in the following conditions to meet our returns criteria:
- Original packaging including all tags (as you received it)
- Unworn (no perfume, no make-up stains and/or other signs of wear)
- Unwashed and/or Unsoiled
- Undamaged and/or Repaired
Unfortunately, due to health and hygiene reasons we cannot issue refunds on items from the following categories:
- Undergarments (intimates and bodysuits)
- Make-up tools
Exchanges are accepted by the way of return. Along with returning your item/s and invoice you must also complete the returns form. Once your return has been approved and processed you will be issued with a e-store credit which will be sent to you via your email address linked to your order. When you receive your e-store credit you will be able to purchase the correct desired item/s.
Please allow 5 -7 business days for your refund to be approved and processed from the date that StyleAddict receives your return. You will be informed via the email address (that was used to purchase your order) once your transaction has been processed.
Once StyleAddict has approved and processed your refund or exchange you will be notified via email to your account/order email address.
Refunds can only be issued back to the credit card, PayPal or AfterPay account that the payment had originally come from.
Please contact us at email@example.com with supporting pictures so we can determine the next course of action. If items are deemed faulty you will be contacted with further instructions on how to return your item with no cost to you.
Unfortunately, we don’t accept returns on sale items. Please select your sale items carefully to avoid disappointment.